Fair Practices & Customer Service

Dehun Pay aims to support transparent, respectful and non-misleading loan assistance.

Our commitments

• No guarantee of sanction, disbursement or a particular interest rate.
• Explain that final credit decisions are made by the bank/NBFC.
• Use customer information only for stated, consented and legitimate purposes.
• Avoid collecting unnecessary data and avoid asking customers to share OTPs/passwords with staff.
• Communicate fees/charges transparently when applicable.
• Use respectful follow-up and no coercive recovery conduct.
• Provide a channel for complaints and correction requests.

Lender documents

Customers should read the lender's Key Fact Statement/sanction terms, APR/ROI, charges, repayment schedule, security requirements and grievance details before accepting a loan.