Grievance Redressal

For a complaint about Dehun Pay's website, staff, partner, application handling, privacy or communication, contact us with your Lead ID/Application reference.

Level 1 — Customer Support

Email: dehunindia@gmail.com
Phone/WhatsApp: 9805037999
Office: Sahni Complex, Rajgarh Road, Solan, Himachal Pradesh 173212.

What to include

Name, registered mobile, Lead ID, issue description, relevant date and supporting evidence. Never send passwords, card PINs or OTPs.

Escalation

If the issue relates to a bank/NBFC credit decision, lender charges, KFS, sanction or regulated lending conduct, the customer should also use the grievance mechanism stated by that lender. Dehun Pay will assist with routing where appropriate.

Response tracking

Complaints should be acknowledged and tracked internally. A formal Grievance Officer name/designation and response timeline should be inserted before public production after company approval.